This guide explains how to use the Fleet system in a simple operational workflow: create a job, schedule it, assign a vehicle and driver, follow the driver live, handle delays, notify the customer, and close the job.
Fleet Tools Dispatch Board Calendar Planner Supervisor CockpitThe Fleet system is built around jobs. A job can be a delivery, pickup, service task, passenger trip, or any transport assignment. Each job can have a customer, pickup address, drop-off address, scheduled time, deadline, cargo information, priority, notes, vehicle, tracker, and driver.
The dispatcher creates and assigns the job. The driver receives the job in the Driver Portal and confirms each stage. The supervisor can follow vehicles live and react quickly if something is late or delayed.
Open the Dispatch Board. Fill in the customer name, job type, pickup address, drop-off address, scheduled time, deadline, cargo type, weight, priority, and notes. Then press Create Job.
Click the job card on the board. The selected job appears in the Assignment panel. The map can show pickup, drop-off, and assigned vehicle location when coordinates are available.
Select a vehicle from the vehicle list, write the driver name or ID, and press Assign. The job moves to assigned status.
The driver opens the Driver Portal with a Fleet token link. The driver can accept the job, mark pickup done, report delay/problem, and mark delivered. These confirmations appear in the Dispatch Board alerts.
The supervisor can use Dispatch Board, Calendar Planner, Live Fleet Map, and Supervisor Cockpit to monitor jobs and vehicles. Late jobs are highlighted clearly.
When the driver marks the job delivered, the job is closed as done and appears in Completed Jobs history.
The Calendar Planner is used to view scheduled jobs by date. It helps the operator understand what is planned today, what is coming next, and whether too many jobs are scheduled for the same time window.
Use it as the planning view before assigning work to drivers.
The Dispatch Board is the main working screen for daily operations. It shows jobs grouped by status: open, assigned, in progress, and done. It also includes assignment tools, driver messages, late alerts, selected job map, available vehicles, and completed job history.
Use this screen when you are actively controlling the daily transport workflow.
The Driver Portal is the driver-facing view. The driver should only see jobs assigned to that driver or tracker token. The driver can confirm:
These updates return to the supervisor side so the office can react immediately.
If a job deadline has passed and the job is not done, the Dispatch Board marks it as late. The supervisor can then decide whether to contact the customer.
The Customer Alert tool creates a ready customer delay message. The operator can copy it and send it through the company’s normal communication channel.
The dispatcher can send a short operational message to the driver from the selected job. Examples:
The live map shows current fleet positions when tracker data is available. The Supervisor Cockpit can show up to four vehicles in separate live map windows. This is useful for dispatchers who need to monitor several vehicles at the same time.
Create the job carefully, always use a deadline, assign only when the correct vehicle is selected, and ask the driver to confirm each stage. If the job is late, first check driver status, then send a driver message, and only after that notify the customer if needed.
No vehicle appears on the map: the tracker may not have recent coordinates, or the vehicle is not linked correctly.
Driver cannot see the job: check that the job is assigned to the same tracker ID as the driver token.
Job is late: check deadline time, driver status, and last driver update.
Completed job disappeared from driver view: this is normal. Done jobs move to history.
Trakeri Fleet Help & User Guide. This page is a customer-facing operational guide and can be expanded later with screenshots and role-specific instructions.